Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, try a cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we will have to address on the next half a year.
Besides an increased number of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that we are providing free expedited shipping for most orders.
One of the other areas we’ve seen a rise in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting problems with either the product or their receipt. It’s unfortunate that lots of of these individuals don’t realize that people have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we are receiving. It’s clear that people are currently experiencing an EightVape increased number of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive when it comes to our services and products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. In addition to hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.